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Customer Successful Story
How Hoteliers Streamline Operations and Delight Guests with Softinn
What Do Our Customers Have to Say?
Independent Boutique Hotel Customer Successful Story
Le Shore Hotel's Success with Softinn
Le Shore Hotel, a riverside retreat in Selangor, once struggled with manual booking control. After adopting Softinn's PMS, the team now handles reservations, housekeeping, and inventory with ease—on both desktop and mobile. With features like group bookings, stay extensions, and e-invoices, operations are smoother, reports are clearer, and guest service has greatly improved.
Sura Inn Hotel's Success with Softinn
Sura Inn Hotel in Dungun swapped manual processes for Softinn's PMS and never looked back. Real-time updates streamlined operations across the team, saving time and cutting inefficiencies. Easy to learn and reliable, Softinn helps Sura Inn deliver smoother stays and better guest experiences.
Hotel Chain Customer Successful Story
D&F Boutique Hotel's Success with Softinn
D&F Boutique Hotel, with three branches in Seremban, adopted Softinn to replace a manual system that caused errors and overbookings. The easy-to-use, cloud-based PMS made onboarding seamless and improved coordination across branches. With real-time booking management and automation, the team now works more efficiently, delivers smoother guest experiences, and saves valuable time—boosting both satisfaction and operations.
Parkland Suites' Success with Softinn
Parkland Hotel, a 30-room budget stay in Brinchang, transformed its operations by switching from a bulky on-premise PMS to Softinn's cloud-based system with self-check-in kiosk. The smooth onboarding, easy-to-use tools, and remote access empowered the team to work smarter, automate tasks, and focus on guests—helping them manage more properties, boost revenue, and raise guest satisfaction.
Resort and Luxury Villa Customer Successful Story
Embun Luxury Villa's Success with Softinn
Embun Luxury Villas turned to Softinn to cut out tedious manual work and streamline daily operations. With a smooth onboarding process, real-time efficiency, and better guest management, the team now saves time across departments and delivers an effortless luxury stay.
Bonda Valley's Success with Softinn
Bonda Valley, also known as Maryami Sufi Wellness Spa Resort, turned to Softinn to replace slow, manual bookings with a smarter system. With automation, real-time tracking, and seamless payment integration, her team cut out errors and freed up time for guest service. The results were instant — 80 bookings in 8 hours, RM72,000 in sales within a day, and a smoother, complaint-free guest experience.
Vacation Rental Customer Successful Story
Pinstay's Success with Softinn
Pinstay manages short-term rentals across Kota Kinabalu and used to struggle with manual updates, double bookings, and scattered guest info. With Softinn's PMS, Booking Engine, and Channel Manager, everything is now centralized and automated. The team saves time, avoids OTA overbookings, and grows direct bookings — all while delivering a smoother guest experience. Softinn's local expertise, easy setup, and responsive support helped Pinstay scale efficiently and professionally.
Campsite Customer Successful Story
River and Glamp's Success with Softinn
At River & Glamp, everything used to be manual — slow, error-prone, and inefficient. With Softinn's easy-to-use system, the team now handles bookings 24/7, saves time, boosts revenue, and delivers a smoother guest experience. Backed by strong support and continuous improvements, Softinn has become a trusted partner in helping River & Glamp grow.
Hulu Tamu Eco Resort's Success with Softinn
At Hulu Tamu Eco Resort Campsite, taking bookings via WhatsApp and Excel was stressful and time-consuming. With Softinn, everything is automated — from availability to payments — giving guests a seamless booking experience while ensuring full payments upfront. As one of the first campsites to go online, HTER saw happier guests, higher revenue, and big time savings for their small 3-person team. Backed by Softinn's responsive support, they now focus more on the campsite experience and less on admin work.
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