Sura Inn

Independent Boutique Hotel Customer Successful Story

Explore how an independent boutique hotel transformed challenges into opportunities for smoother operations, happier guests, and long-term success.

About Sura Inn Hotel

Sura Inn was built around a simple promise: Simply to Sleep. We believe that a great stay should be comfortable, clean, and welcoming — without unnecessary fuss. Nestled in the heart of Dungun, we combine the ease of a boutique hotel with the warmth of a homely inn. Whether you're on a business trip, visiting family, or here for UiTM, you'll find our friendly service, spotless rooms, and fair rates designed for one thing: giving you the rest you deserve.

Why They Chose Softinn Over Other Providers?

Helping hotels and rentals simplify operations and strengthen guest relationships

01

Softinn is sufficient for current needs.

02

No need to consider other providers.

03

Discovered Softinn first and started using it to ease operations.

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The Challenges Before Using Softinn PMS / Booking Engine

  • Manually open and close room availability on OTAs.
  • Lack of systematic reporting.
  • No in-app operational tools.
  • Leads to ineffective work.
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How Softinn Improved Their Team's Efficiency and Operations

  • Real-time updates are a major advantage.
  • Significant time savings.
  • Eases workload for the operational team:
    • Front Office
    • Housekeeping
    • Management
    • Auditor
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Q:Would you recommend Softinn to other hoteliers? Why?

Ans: Yes as softinn would help you a lot in managing your hotel in general. Especially the PMS.

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