Yay! We're the merit winner of APICTA 2022
About Hulu Tamu Eco Resort
HTER Campsite is a tiny campsite nestled in a developing orchard located in Hulu Tamu, Batang Kali, Hulu Selangor, Selangor. We currently have just 23 campsite lots with facilities like individual plugpoints, restrooms, surau, parking & other services that could make a beginner-level camper be less intimidated to try the activity.
Why They Chose Softinn Over Other Providers?
Helping hotels and rentals simplify operations and strengthen guest relationships
01
No booking apps available for campsites at that time.
03
Softinn was the only local company offering needed flexibility.
02
Provided desired features.
04
Competitive pricing.
The Challenges Before Using Softinn PMS / Booking Engine
- Bookings handled manually via WhatsApp, creating a tedious process.
- Excel sheet used as calendar and availability tracker, with color codes for payment stages.
- Partial payments required manual follow-ups, causing stress.
- Guests often sent messages late at night and became frustrated when not attended to immediately.
How Softinn Improved Their Team's Efficiency and Operations
- Among the first campsites to implement an online booking system, earning positive guest feedback for convenience.
- Designated campsite lot system ensures guests always receive their booked site, avoiding conflicts.
- Adoption led to improved productivity and increased revenue.
- Automation freed up limited staff to focus on value-added activities on-site.
Q:Would you recommend Softinn to other hoteliers? Why?
Ans: Definitely will and already have! Aside from the ease of use and the helpful features, we also appreciate the awesome support that we've been getting from the SoftInn technical team. They are always prompt when handling issues. Even though not all our change requests are granted, they are always willing to listen and suggest alternatives if they could.
Ready to Grow Your Hotel?
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