Maintenance Dept
Log, assign, and monitor maintenance tasks easily. Whether it's a broken air conditioner or a leaky faucet, your team can act fast with real-time alerts and task tracking. Front desk and housekeeping can flag issues instantly.
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Hotel Property Management System (PMS) for
Front Desk
All-in-one solution for the hotel-business E-invoice Ready
Digitize Your Hotel Front Office
Softinn PMS will be your sidekick in the hotel operation both when you're in the office and out-of-the-office
Check In
Instantly access the list of today's arriving guests, view their assigned rooms, and check room readiness—all from a single dashboard. Simplify guest identity verification and streamline the check-in process.
Check Out
Speed up the departure process. Whether it's a late checkout or a last-minute bill adjustment, your staff can handle it with ease—and so can your guests via kiosk or mobile.
Extend Stay
Give your guests the flexibility to stay longer. With just a few clicks, update booking details, room rates, and payment info—all synchronized in real-time across your systems.
Shorten Stay
Handle early checkouts professionally. Adjust charges automatically and free up the room inventory for new bookings (automatically sync to OTAs if you're using channel manager).
Payment Collection
Capture payments securely—whether it's room charges, deposits, or additional services. Our system includes a build-in cash drawer module, maling shift closing and hanovers smooth and transparent.
More
Connect to your door lock system to issue a room key. Integrate with identification card readers to retrieve guest details instantly during check-in. Need to move a guest to another room? Swapping rooms is quick, intuitive, and hassle-free—no paperwork, no delays. The housekeeping module is included.
Digitize Your Hotel Back Office
Our reports are made to assist you in making informed decisions and to identify areas of improvement
Shift Management
Manage your cash drawer digitally. Every payment is tied to a specific shift, ensuring accurate end-of-day reconciliation and handovers that are audit-friendly. No more guesswork or disputes among cashiers.
Bookkeeping
Automate your daily postings. Our system records room charges, payments, refunds, and deposits in real time—ready for reconciliation and financial reporting. Export to your preferred accounting software or integrate directly for a seamless workflow.
Reporting by Role
Get the right reports to the right people. Whether you're in finance, operations, or management, Softinn provides tailored reports like sales summaries, occupancy and revenue forecasts, and audit logs. Export them to Excel or PDF—or set them to auto-email daily, weekly, or monthly so your team never misses a beat.
User Access
Control who sees what. Set user roles and permissions to prevent unauthorized access and ensure accountability across departments. Gain visibility over every action taken—room changes, payment edits, rate overrides, and more. Powerful reporting and export features keep your finance, audit, and management teams in the loop.
Streamline Your Hotel Business
Our reports are made to assist you in making informed decisions and to identify areas of improvement
Safeguard
Stop revenue leakage at the front desk. Our system enforces strict controls—staff can't issue room keys without a registered reservation. Every payment, discount, and room move is logged, leaving no room for unrecorded cash transactions or side deals.
Financial Oversight
Keep your finance team aligned. Our platform captures every transaction—from room charges to POS spending—and syncs with your accounting tools. Generate P&L, cash flow, and audit reports in seconds.
Revenue Optimization
Adjust pricing based on demand, seasons, or custom rules. Monitor rate changes and inventory distribution across OTAs, direct booking engines, and corporate contracts to drive higher margins.
Centralized Management
Manage multiple hotels from a single dashboard. Standardize operations, monitor activity across locations, and enforce group-wide policies without micromanaging every team.
Security
Your data is safe with us. Softinn runs on secure Azure cloud infrastructure, protected by SSL encryption, role-based access control, and continuous monitoring. We also implement disaster recovery measures—including automated backups, geo-redundancy, and recovery plans—so your business stays resilient even in the face of unexpected events.
Connected with the Tools You Already Use
Sync Rates & Availability
Automatically update your rates and inventory across all OTAs in a single click. Stay in control and avoid overbookings.
Siteminder
Staah
Sync Invoice
Automatically export journal transactions, invoices, and payments to your accounting software — saving time on manual bookkeeping and speeding up monthly closings.
QuickBooks
UBS
SQL
Q3F Aurelia
QNE
Autocount
Bukku
Collect Guest Payment
Collect and track the guest payments as easily as a click of a button. Seamless payment experience for your hotel guests.
Midtrans
PayPal
Billplz
ADAPTIS
DOKU
Manage Smart Door Lock
Instantly assign and revoke room access codes for guests. Secure, contactless check-ins made simple. Integrated with more than 60 brands and continuing to grow.
Intego
Orbita
LEVEL
TTLOCK
Integrated Solutions to Power Your Hotel
Connect Softinn with the systems you already use to run your hotel more efficiently. Click to check the full list of integrated systems.
Connect Softinn with the systems you already use to run your hotel more efficiently. Click to check the full list of integrated systems.
Struggling to Hire? Cut Front Desk Costs by 80% with a Hotel Kiosk.
Save on staff, not on service.
Specially Made for
Hotel Chains
We serve many local branded hotel chains that operate more than 5 properties.
Learn More
Stay Compliant with LHDN E-Invoice
Integrated with LHDN's MyInvois platform, ensuring a smooth transition to the new tax compliance requirement.
We care about both your user experience and your hotel guest experience
Weng Kin
Parkland Hotel Cameron Highland
Pleased with the service provided by Jee Shen and team. Very professional and open to feedback and always provide solution for our self check-in kiosk.
Product Used: PMS, Channel Manager and Hotel Kiosk
Amir Wahid
Alun Retreat
Using the Softinn System is very convenient for the resort in handling guest check-ins and check-outs. It's easy to use and simple to learn for first-time users. Highly recommended!
Product Used: PMS and Booking Engine
Ah Rou
The Great Hotel Ipoh
This software has greatly reduced the workload for the HR department and helped resolve issues more efficiently. The management team also responds in a timely manner. It would be even better if there were a mobile app available.
Product Used: PMS, CM, BE, Hotel Kiosk
Muslim
Sura Inn Hotel
Softinn definitely helps save time and makes work easier for the whole operational team — from Front Office and Housekeeping to Management, Auditors etc.
Product Used: PMS, Booking Engine and Channel Manager
Cheryn T.
D&F Boutique Hotel
The provided the basic software needs for hotelier which is easy for front office officer to use, its pretty straight forward. Another thing would be the simple website template which is allowing us to have a platform to provide more info to the public & another channel. They also constantly update & innovate new features of their software.
Product Used: PMS and Channel Manager
Peggy
D&F Boutique Hotel
Softinn is simple, reliable, and designed with hoteliers in mind. It makes daily operations easier and helps improve both efficiency and the guest experience.
Product Used: PMS and Channel Manager
Opal
Guest of The Concept Hotel KL
Safe and cheapest option for nights, stay, this hotel is must be on your list. The staff is professional and easy to deal with.
Yihyi Hwang
Guest of Alun Retreat
A perfect place for family break! The hotel staffs are polite and helpful from booking
Chee Lily
Guest of Wellesley Hotel
The check-in and check-out process was smooth, and the staff were friendly and professional. I felt safe and well taken care of throughout my stay.
Zuliana Masri
Guest of Eastwood Valley Golf & Country Club
It was more than sufficient for our purposes - the room was clean, there was a hot shower and check in check out was easy breezy
Amy Ngooi
Guest of Fu Hotel
Check-in and check-out were smooth and hassle-free. The staff were friendly and always ready to help. Will definitely revisit!
Evelyn Ng
Guest of Sugeh Hill eco Resort
Safe and cheapest option for nights, stay, this hotel is must be on your list. The staff is professional and easy to deal with.
Eddie Wong
Guest of Snooze Too Hotel
This hotel is very amazing. Feels like at ur own home. A lot of amenities provided and reasonable price. But parking space is very hard to find and this hotel room starts at level 3&4.. no lifts. Staff is very helpful. The self check in / out is superb easy..
Kw Lee
Guest of D&F Boutique Hotel
The staff were exceptionally welcoming and accommodating, making the check-in process smooth and hassle-free
Suhaimi Yahya
Guest of Parkland Suites
Highly recommended for family trips or honeymoon trips because the place is so private. There's parking and a self-check-in kiosk that's very easy. 10/10. Lurveeee
Adam's Works Space
Guest of The Great Hotel Ipoh
Stayed for a business trip. It was very nice, especially the hot shower, great water pressure, very comfortable, the bed is so comfy. Definitely will come again
MS
Guest of Sura Inn
Nice and clean place, with a friendly owner. If you travel with a bicycle there are poles to lock the bicycle and the neighbourhood looks safe.
Sherly L
Guest of GG Hotel Bandar SUnway
Great hotel to stay. Modern look. They have ps4 and all the netflix available at the lobby.
Choose What Truly Works for Your Hotel
Each product can be of great help to your hotel, and different combinations will have different effects
Property Management System
Channel Manager
Hotel Direct Booking Engine
Hotel Kiosk
Hotel Website CMS
Your Final Choice Is:
Select Your Products
Fatboy
Actual Images of Hotel Front Desk Using Softinn
Softinn PMS is designed to simplify and automate all operations for modern hoteliers and their guests
-
Parkland Hotel
Staff checking today's arrival list.
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Sura Inn Hotel
Reviewing guest reservations.
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Le Shore
Reviewing guest reservations.
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DnF Boutique Hotel
Reviewing guest folio details.
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Le Shore
Handling bookings via phone.
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GG Hotel Bandar Sunway
Reviewing number of booking today.
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Alun Retreat
Checking guest's reservation list.
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Eastwood Resort
Front desk team setting up PMS.
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Wellesley Hotel
Checking daily reservations list.
Join an Online Product Demo
Sit back and watch a live demo of the Hotel Property Management System with other hoteliers.
(20 to 30 minutes online session)
Frequently Asked Questions
What is a Hotel PMS (Property Management System)?
A Property Management System (PMS) helps hotels manage daily operations such as reservations, check-ins, check-outs, billing, and housekeeping — all in one place. Softinn PMS is designed to automate hotel front desk tasks and connect seamlessly with our Booking Engine, Channel Manager, and Kiosk.
How does Softinn PMS help my hotel operate more efficiently?
Softinn PMS automates repetitive tasks and centralizes your hotel's data. It helps your team check guests in and out faster, update room statuses automatically, and keep track of reservations from all channels in one place — saving time and reducing human error. Our hotel customers experience improvements in efficiency and a reduction in paper usage. The hotel guests left good reviews for the smooth check-in/out process.
Who uses Softinn PMS — small hotels, boutique hotels, or large chains?
There are no definitive answers because Softinn has both small boutique hotels and large hotels as customers. We have a customer who manages eight keys, and a hotel chain operates more than 3,000 keys. We found that forward-thinking hotel owners were a good fit.
Can you migrate data from my old system to Softinn?
It depends on your old system. Please consult our sales representative.
Who uses Softinn PMS — frontdesk, housekeeper, manager, and owner?
All of them use Softinn PMS.
Is Softinn PMS cloud-based or installed locally?
Softinn PMS is a cloud-based application. No local installation or server is required to use Softinn PMS. If you prefer to keep a local copy of your guest arrivals and departures, you can install Softinn FATboy (a Windows-based software) so you keep a copy of the guest lists and have it accessible even when you lose your internet connection.
Can Softinn PMS be used on mobile phones or tablets?
Yes.
Does Softinn PMS integrate with my door lock system?
Yes.