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D&F Boutique

Hotel Chain Customer Successful Story

Discover the journey of a hotel chain that turned operational pain points into opportunities for higher efficiency, guest satisfaction, and sustainable growth.

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About D&F Boutique Hotel

D&F Boutique Hotel currently operates three branches in Seremban. We focus on providing a comfortable and personalized stay for our guests, with each branch designed to offer a cozy and welcoming boutique hotel experience.

Why They Chose Softinn Over Other Providers?

Helping hotels and rentals simplify operations and strengthen guest relationships

01

Softinn stood out as a young and flexible system.

03

Straightforward and easy to use.

02

Very user-friendly interface.

04

Helped the team adapt quickly.

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The Challenges Before Using Softinn PMS / Booking Engine

  • Previously used another system to manage room reservations.
  • The system was more manual, less synchronized, and not as simple to use.
  • Faced challenges coordinating between front office and online booking channels.
  • Issues sometimes led to overbookings and manual errors.
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How Softinn Improved Their Team's Efficiency and Operations

  • Easily manage bookings, check-ins, and room availability in real-time.
  • Reduces manual work and minimizes human error.
  • Improves coordination between branches.
  • Staff can focus more on guest service instead of admin tasks.
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Q:Would you recommend Softinn to other hoteliers? Why?

Ans: Yes, definitely. Softinn is simple, reliable, and designed with hoteliers in mind. It makes daily operations easier and helps improve both efficiency and the guest experience. I believe other hoteliers will benefit in the same way we did.

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