River & Glamp

Campsite & Glamping Customer Successful Story

Follow how a glamping site leveraged technology to simplify operations, delight guests, and build long-term success in the outdoor hospitality space.

About River & Glamp

River & Glamp is a glamping (glamorous camping) site located in Ulu Yam, Selangor, Malaysia. We offer a unique blend of nature and comfort, with tents situated by the river. Our packages include meals and activities such as river tubing, cycling, and archery. Being easily accessible from Kuala Lumpur, it has become a popular destination for families, couples, and groups seeking short retreats, team-building events, and other gatherings.

Why They Chose Softinn Over Other Providers?

Helping hotels and rentals simplify operations and strengthen guest relationships

01

Trustworthy system.

03

Responsive to customer feedback.

02

Excellent customer service.

04

Continuous system improvements.

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The Challenges Before Using Softinn PMS / Booking Engine

  • Everything was handled manually, which often led to errors and inefficiencies.
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How Softinn Improved Their Team's Efficiency and Operations

  • 24/7 system operation.
  • Seamless handling of customer inquiries.
  • Frees staff to focus on other key tasks.
  • Significant time savings.
  • Increased revenue.
  • Improved customer satisfaction.
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Q:Would you recommend Softinn to other hoteliers? Why?

Ans: Yes, definitely. It simplifies the customer booking experience and enhances overall efficiency for the business.

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