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Parkland Suites

Hotel Chain Customer Successful Story

Discover the journey of a hotel chain that turned operational pain points into opportunities for higher efficiency, guest satisfaction, and sustainable growth.

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About Parkland Suites

Parkland Suites is a 30-room budget hotel located in the heart of Brinchang town. It is part of Stay Cameron Highlands, a hotel chain that manages six properties across Cameron Highlands. Five of these properties currently run on Softinn's hotel management system.

Why They Chose Softinn Over Other Providers?

Helping hotels and rentals simplify operations and strengthen guest relationships

01

Very easy-to-use interface.

03

Softinn listened to our feedback.

02

Most of the front desk team adapted quickly during the free trial session.

04

Made necessary enhancements to further improve usability.

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The Challenges Before Using Softinn PMS / Booking Engine

  • Previously used an on-premise PMS.
  • Consumed a lot of PC disk space.
  • Difficult to monitor and operate remotely.
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How Softinn Improved Their Team's Efficiency and Operations

  • Cloud-based system allows the team to work from anywhere.
  • Able to manage multiple properties from one central location.
  • Integration with self-check-in kiosk offers a unique guest experience.
  • Automates many processes.
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Q:Would you recommend Softinn to other hoteliers? Why?

Ans: I would recommend Softinn to other hoteliers due to the their continuous effort to improve their service delivery and willingness to engage and gather feedback from us.

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