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Pinstay

Short-term Vacation Rental Customer Successful Story

Follow the journey of a short-term rental business that overcame booking struggles to achieve higher efficiency, stronger guest loyalty, and long-term success.

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About Pinstay

Pinstay is a property management company that specializes in short-term rentals and serviced apartments, mostly in Kota Kinabalu. Our goal is to provide a seamless and comfortable stay for our guests while helping property owners generate passive income. We manage a portfolio of apartments in key locations like Jesselton Quay, K Avenue, ITCC Manhattan Suites, Bay Suites, Sutera Bay and other commercial properties. We focus on offering a home-away-from-home experience with amenities like fully equipped kitchens and spacious living areas.

Why They Chose Softinn Over Other Providers?

Helping hotels and rentals simplify operations and strengthen guest relationships

01

User-friendly system, easy for the team to adopt.

03

Streamlined entire process with a single provider.

02

Comprehensive solution with both PMS & Booking Engine.

04

Responsive and knowledgeable customer support.

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The Challenges Before Using Softinn PMS / Booking Engine

  • Struggled to manage reservations from multiple OTAs.
  • Manually updated calendars across Agoda, Booking.com, etc..
  • Process was time-consuming and prone to human errors (e.g., double bookings).
  • No centralized system for guest information and check-ins.
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How Softinn Improved Their Team's Efficiency and Operations

  • Channel Manager syncs availability across OTAs → eliminates double bookings.
  • PMS centralizes reservations, guest details, and payments → saves time from manual work.
  • Reduced administrative workload → team can focus more on guest satisfaction.
  • Increase in direct bookings via website → avoid high OTA commission fees.
  • Overall: streamlined operations, improved professionalism, and better guest experience.
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Q:Would you recommend Softinn to other hoteliers? Why?

Ans: Yes, I would definitely recommend Softinn. For any hotelier or property manager who is tired of dealing with manual bookings and wants to grow their direct business, Softinn offers a powerful and reliable solution. It's a complete system that simplifies daily operations, improves efficiency, and helps you increase revenue. The investment is well worth the time and stress it saves.

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